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Return & Refund Policy | Hassle-Free Shopping with RC

Thank you for shopping at Rugved Collection.

This Return, Replacement & Refund Policy applies to orders delivered in India and the United States. Please read the following terms carefully before placing your order.

Return & Replacement Window

Customers must contact Rugved Collection within 10 calendar days from the date of delivery if they wish to request a return, replacement, exchange, or refund under this policy.

Eligibility for Return or Replacement

A return or replacement request may be accepted in the following circumstances:

  • If you receive the wrong product.
  • If the product received is materially different from the product ordered or represented on our website.
  • If the colour received is substantially different from the product represented on our website.
  • If you receive a product that is damaged during delivery.
  • If you receive a defective product or a product with a manufacturing defect.

Customers may also request a return because they have changed their mind or are not satisfied with the purchase, subject to the eligibility requirements and return shipping conditions described in this policy.

Product Condition for Returns

To be eligible for a return, replacement, or exchange:

  • The product must be new, unused and unworn.
  • The product must be in its original condition.
  • Original packaging, tags, accessories and other included items should be retained where applicable.
  • The product must not have been washed, altered, damaged or used.
  • Products showing signs of use may not be accepted for return.

Guidelines for a Valid Return or Replacement

  • An unboxing video is required for damaged, defective, incorrect or materially different products. The video must show the complete unpacking process without pauses or editing.
  • Product and accessories, if any, should be in their original condition.
  • Products are not eligible for return due only to slight colour variations, particularly in silk sarees, because the natural shine of the fabric and lighting conditions may affect the appearance of the colour.
  • Minor variations in dimensions, such as length or width, that are within normal product or fabric characteristics do not automatically qualify for return.
  • Products that have been used, worn, washed, altered or damaged after delivery may not be eligible for return.

Please note: For damage, defect or incorrect-product claims, failure to provide the required unboxing video may make it difficult for Rugved Collection to verify the claim.

Change-of-Mind Returns

Customers may request a return within 10 days from the date of delivery if they have changed their mind or are otherwise dissatisfied with the purchase, provided that:

  • The product is unused and in its original condition.
  • All applicable tags, packaging and accessories are intact.
  • The product has not been altered, washed or damaged.
  • The return request is submitted within 10 days of delivery.

For an approved change-of-mind return, the customer is responsible for the applicable return shipping cost unless Rugved Collection agrees otherwise in writing.

Products That Cannot Be Returned

  • Products that have been used, worn, washed or altered.
  • Products damaged after delivery by the customer.
  • Products with required tags or original packaging removed or lost.
  • Products customized or altered at the customer’s request.
  • Products where the only issue is a minor colour variation caused by lighting, screen settings or the natural characteristics of the fabric.
  • Products where the only issue is a minor variation in dimensions, length, width or weave that is within normal manufacturing or fabric characteristics.

Procedure for Returns & Replacements

  • You can email us at admin@rugvedcollection.com or contact us directly on WhatsApp: Rugved Collection – 8080236586.
  • Please provide your order number, product name, reason for the request and supporting photographs, where applicable.
  • For damaged, defective or incorrect products, please provide the required unboxing video.
  • Our team will review the request and provide the applicable return instructions.
  • The customer must securely pack the product for return.

Return Method – India

  • For eligible defective, damaged, incorrect or materially-not-as-described products, Rugved Collection may arrange a return pickup.
  • For approved change-of-mind returns, the customer may be required to arrange and pay for return shipping.
  • Rugved Collection will provide further return instructions after the request has been approved.

Return Method – United States

  • Eligible US returns will be handled by mail.
  • Rugved Collection will provide return instructions after the return request has been approved.
  • For defective, damaged, incorrect or materially-not-as-described products, Rugved Collection will arrange the applicable return procedure where reasonably available.
  • For approved change-of-mind returns, the customer is responsible for the applicable return shipping cost unless Rugved Collection states otherwise.

International return shipping arrangements may vary depending on the carrier, destination and circumstances of the return.

Replacement / Exchange Policy

  • Once a replacement or exchange request is approved, Rugved Collection will provide the applicable return instructions.
  • The original product must be returned according to those instructions.
  • After the returned product is received and verified, the replacement process will be initiated.
  • The replacement product will be dispatched subject to availability.
  • There is no additional replacement fee for an approved defective, damaged, incorrect or materially-not-as-described claim.
  • If the requested replacement is unavailable, Rugved Collection may provide an alternative product, exchange, store credit, or refund as applicable.

Refund Policy

Overview:

Rugved Collection generally attempts to resolve eligible product issues through replacement or exchange where appropriate.

A refund may be provided when:

  • The product is eligible for a refund under this policy.
  • A suitable replacement or exchange cannot reasonably be provided.
  • Rugved Collection approves a refund for an eligible return.
  • The ordered product is unavailable or out of stock and cannot be fulfilled.

Refund Eligibility

  • Proof of purchase must be provided.
  • The applicable return or replacement request must be submitted within the stated timeframe.
  • The returned product must satisfy the applicable return conditions.

Refund Process

  • Contact our customer support at admin@rugvedcollection.com.
  • Provide your order details, proof of purchase and details of the issue.
  • Approved refunds will be processed within 7-10 business days after the refund becomes due.
  • The time required for the refunded amount to appear in your bank account, card account or original payment method may additionally depend on the payment provider or financial institution.

Return Shipping Charges

Defective, Damaged, Incorrect or Not-as-Described Products

Where Rugved Collection confirms that the product is defective, damaged, incorrect or materially not as described, Rugved Collection will arrange the applicable return process and will not charge the customer an additional replacement fee.

Change-of-Mind Returns

For an approved change-of-mind return, the customer is responsible for the applicable return shipping cost.

Any applicable return shipping cost will be communicated to the customer before the return is processed.

Cancellation Policy

Customers may request cancellation of an order where cancellation is permitted before dispatch.

Non-Ready-to-Ship Products

Non-Ready-to-Ship products may be cancelled within 24 hours of placing the order, provided that the order has not already entered processing or dispatch.

Where an eligible cancellation is approved, Rugved Collection will initiate a 100% refund of the eligible order amount and a confirmation will be sent to the customer by email.

Ready-to-Ship Products

Ready-to-Ship orders may not be cancellable after they have entered dispatch processing because such orders may be dispatched within 24 hours of receiving the order.

Refund for Out-of-Stock Products

If Rugved Collection accepts an order but subsequently cannot fulfil the order because the product is unavailable, Rugved Collection may cancel the affected order and issue a refund for the amount paid for that product.

Refunds and Original Payment Method

Where a monetary refund is approved, the refund will normally be issued through the original payment method used for the purchase, subject to the capabilities and rules of the applicable payment provider.

Contact Us

If you have any questions about our Return, Replacement or Refund Policy, please contact us:

Rugved Collection
Nashik, Maharashtra – 422003, India

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